In this workshop, attendees will learn how to harness the power of Amazon Bedrock Knowledge Base, Agents, and Prompt Flows to create a comprehensive solution for the mortgage application process. They will start by building a Knowledge Base that houses all the relevant information, policies, and procedures related to mortgage loans. This Knowledge Base will serve as a centralized repository, allowing end-users to ask questions such as "What is the policy around lead paint in homes?" or "What are the documentation requirements for self-employed borrowers?" and receive accurate and up-to-date responses.
Key takeaways Attendees can envision extending this solution to other areas of the financial services industry, such as personal banking, investment advisory, or insurance claims processing. Additionally, they can explore integrating this solution with existing customer relationship management (CRM) systems or other enterprise applications, creating a unified and intelligent platform for customer interactions. The potential for leveraging generative AI in streamlining complex processes and enhancing customer experiences is boundless, and this workshop serves as a stepping stone towards unlocking that potential.
